THE COMPLETE LETTING AGENCY TRAINING / OPERATING MANUAL

260 + A4 pages in a well presented 4-ring binder

Ideal for home study and part of our lettings business package, Letting Vision has created an easy to follow step by step training manual that covers the most important aspects of property management in today's modern lettings market. It gives a clear approach on how to start a letting agency from scratch. Written from our own experience, we will reveal our tried and tested systems, trade secrets and essential tips for success.

Within the rapid start up marketing plan, we will explain proven networking methods used to find and attract new landlords and properties free of any spend on advertising. Using similar techniques, we will also show you how to find and collect tenant data and make use of the free portals in the beginning stages so that you can give your new letting agency business the kick start it needs in order to get your first few deals.

The manual is made up of 260 A4 pages and split into eight clear sections, which will give you a practical approach to setting up your letting agency as well as giving you the know how and guidance to quickly build your new business into a success.

Please see below the subjects we cover in depth:

SECTION ONE - Market Research and Business Preparation

• A brief overview of the rental market
• Rental Outlook
• What does running a letting agency involve
• How to research the local market and competition
• The right name for your Business
• Choosing your accountant
• Legal Structure
• Place of work
• Business insurance
• Setting up the bank account
• List of equipment and stationery
• Types of service and fee structure
• Business plan and forecast
• Tradesman for pre-tenancy / ongoing maintenance work
• Home-let insurance

SECTION TWO - Types of Tenancy

• What is a tenancy?
• Assured short-hold tenancies (ASTs)
• Assured tenancies
• Regulated tenancies
• Types of tenancy
• Common law tenancies
• House-share and Lodger
• Holiday or company lease letting
• Tenancy agreements

SECTION THREE - Taking on new Landlords and Marketing

• Taking on a new Landlord and marketing
• The ways to market
• Where to market Landlord's properties
• Sourcing Landlords
• Your unique selling points to a Landlord
• The telephone sales pitch to a Landlord
• The appointment with the Landlord and market Appraisal
• Rental Valuation
• Furnished or Unfurnished
• Landlord Terms of business - Managed and let only
• Viewing arrangements
• Creating the advert
• To let boards
• Sourcing Tenants
• Property Summary Report
• Landlord ID Receipt
• Landlord guide to residential letting and management
• Letter templates

SECTION FOUR - Taking on new Tenants and setting up the tenancy

• The accompanied viewing
• Taking a holding deposit from the applicant
• Referencing
• The check in
• Confirming the tenancy
• Transfer of utilities
• Application forms
• Student and guarantor application
• Deed of guarantee
• Holding deposit agreement
• Utilities information
• Pre-tenancy check list
• Letter templates

SECTION FIVE - Legal and Safety Requirements for before and during the Tenancy.

• Energy Performance Certificate
• Gas Safety
• Electrical Safety
• Fire and Furnishings Regulations
• Houses of Multiple Occupancy
• Overseas Landlords
• Money Laundering
• Tenancy Deposit Schemes
• The Health and Safety Rating System (HHSRS)
• Fire alarm systems
• Personal hygiene / sanitation / drainage
• Cleaning and decoration
• Gardens and Boundaries
• Drainage and gutters
• Damp / condensation
• Heating

SECTION SIX - Managing and Ending the Tenancy

• The managing role of the Landlord /agent
• Collecting ongoing monthly rents
• Landlord maintenance float
• Interim inspection report
• Compliance with legal and safety requirements
• Agreeing rent increases
• Housing benefits
• What to do when the tenancy ends
• How to end a tenancy
• Section 21 notice
• Section 8 notice
• Harassment and unlawful eviction
• Dealing with rental arrears
• Landlord financial statement

SECTION SEVEN - Accounting and Filing Procedures

• How to set up your PC for filing and storing data
• Document filing procedures Let Only Landlords and Tenants
• Document filing procedures for Managed Landlords and Tenants
• Accounting Procedures for Let Only and Managed Landlords and Tenants
• What is reconciliation?
• How to reconcile your client account
• Collecting your fees and paying suppliers
• How to account for office account income and expenses
• Accounting to collect commissions from suppliers
• Filing accounts

SECTION EIGHT - Directory

• Specialist supplier associations
• Professional and Legal Bodies
• To Let Board suppliers
• Tenant referencing companies
• Insurance suppliers